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Understand the Rules Before You Start

These terms set out what 888fw expects from you and what you can expect from us — covering account use, data handling, cookies, and eligibility where local law permits. Availability depends on your region and applicable Indonesian regulations.

Account TermsData & Cookie PolicyEligibility by RegionDANA, OVO, GoPay Wallet UseContact Rights
888fw Understand the Rules Before You Start
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how our terms apply to your account — including wallet verification, data requests, or account closure — our support team handles these directly. Players in Surabaya and across Indonesia can reach us through the channels below. Response times vary by channel and query complexity.

Live Chat Open a chat session from the site footer for account-specific legal queries. Our team can confirm verification steps, data handling questions, and wallet eligibility.
Email Support Send detailed legal or data requests by email. Include your registered account ID so we can locate your profile and respond with the right policy detail.
Account Help Centre The help section inside your account covers closure steps, data removal requests, and how to update identity details linked to your DANA, OVO, or GoPay wallet.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data with a clear purpose: to verify identity, process wallet transactions, and maintain account security. No data is sold to third parties. Here is how each area works in practice.

Data Retention

We keep account and transaction records for as long as your account is active and for the period required after closure. You may request a summary of stored data by contacting support with your account ID.

Cookie Use

Cookies on 888fw track session state and payment flow only — they do not build advertising profiles. You can adjust cookie preferences through your browser settings at any time without losing account access.

Account Security

Each login triggers an OTP verification step to your registered mobile number. If your DANA, OVO, or GoPay wallet details change, you must update them inside account settings before your next withdrawal request.

Right to Request Changes

You can request correction or deletion of personal data by writing to our support team. We will confirm receipt and complete the action within the timeframe required by applicable regulations in your region.

Common Questions About Our Terms

These are the questions we get most often about how our legal terms, data policy and account rules work in practice. If your question is not here, reach out via live chat or email.

Availability depends on local law and the eligible region you are accessing from. We do not confirm access is lawful in every area — check your local regulations before opening an account.

We store identity details, transaction history linked to your DANA, OVO, or GoPay wallet, and session logs used for security. You can request a summary of this data through support at any time.

Contact us via live chat or email with your account ID and the specific data you want corrected or removed. We process requests within the timeframe local regulations require.

Yes. Submit a closure request through the help section inside your account. Any verified balance can be withdrawn to your registered DANA, OVO, or GoPay wallet before the account is closed.

Name matching between your account and your DANA, OVO, or GoPay wallet is required to complete identity verification. A mismatch will hold withdrawal requests until the detail is corrected.

We publish updated terms on this page with an effective date. Continuing to use your account after that date means you accept the new terms. Close your account before the date if you do not agree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.